Reverse a payment

This part of the guide explains how to reverse a payment.

This functionality applies to both List of Payments (507:2001) and List of Payments/Tax Type (507:2009) pages. Once the payment reversal has been confirmed, its status changes to Reversed.

The following example demonstrates how to reverse a payment from the List of Payments (507:2001) page. This procedure is standardized and applies also to the List of Payments/Tax Type page (507:2009).

Step 1 - Go to page List of Payments

1. Go to the Cashing module;
2. Choose the Payments menu. This action opens the List of Payments page (507:2000);

Step 2 - Reverse a payment

3. Go to the Selection Criteria section;
4. Fill out the required fields (identified by a red asterisk *). For example, From, To, etc.;
5. Click the Refresh button. This action refreshes the page and displays the list of payments in the lower section;
6. Find the payment you want to reverse;
7. Click the hyperlink of the Receipt No. subject to the request. This action opens the Payment page (507:2002).
8. Click the Reverse button. This action opens a confirmation window;
9. Click the Yes button. This action opens the pop-up window Reverse Payment;
10. By using the drop-down list, choose the Reason for the reversal;
11. Click the Reverse button. This action confirms the payment reversal, changes the status to Reversed and refreshes the Payment (507:2002) and List of Payments (507:2000) pages.